Shipping & Exchanges

Notes

Home delivery – the courier will contact the recipient before arriving at the delivery address to arrange the handover.

Registered mail – handed to the recipient only, after showing the mail notice sent to their mobile phone and presenting ID.

Self pickup – pickup by prior appointment at HaTsadaf 5, Herzliya.

Cancellations and exchanges

Swimwear cannot be returned.

Exchanges – under Israeli consumer protection regulations, underwear, including swimwear, cannot be returned or exchanged. At Playa we still make it easy to exchange for another size or another style of the same order value, so that you are completely happy with us. This applies as long as the items are in perfect condition, unused, undamaged and with their tags on as received, and no later than 24 hours after you receive the product. Items returned in any other way will not be exchanged.

If the exchange is made by delivery, the shipping costs are paid by the customer.
You are also welcome to come to the studio to make the exchange.

Swimwear is not refundable.

The company is not responsible for damage caused by improper care of the product, such as:

• Stains and color changes from dirty water or chlorinated pools.
• Stains and dirt caused by tanning products.
• Washing the product in a washing machine.

Swimsuit care tips

Hi lovelies,
It all starts with the quality of the fabric and the sewing, but it also matters that you know how to protect your swimsuit from the pool, the sun and the sea! Here are a few tips that will help:

• After the sea or the pool, rinse your swimsuit in lukewarm or cold water so no chlorine or salt is left in it.
• Avoid contact between your swimsuit and cosmetics such as sunscreen or tanning oil, and avoid contact with jewelry.
• We recommend sitting on a towel.

How to wash your swimsuit

• Never wash your swimsuit in a washing machine! The spinning, the heat and bleach can ruin the swimsuit and fade its colors. Do not tumble dry – the spinning and high heat can damage the fabric's elasticity and stretch the swimsuit.
• Don't leave your swimsuit wet inside a bag.
• Wash your swimsuit in cold or lukewarm water with a little soap, rub gently, rinse out the soap and squeeze gently.
• Lay your swimsuit to dry on a towel, inside out and fully spread so it doesn't dry creased, in a shaded and airy place.

This way you'll enjoy your swimsuit for a long time.

Here for you anytime